I completely understand that life happens and sometimes plans need to change. If you need to cancel or reschedule your pet’s appointment, I just ask that you please give me as much notice as possible.

As a small mobile business, each appointment is set aside especially for you and your pet. Late cancellations are therefore difficult to fill at short notice and have a significant impact on my working day. We do not require a deposit when booking and build high trust relationships with our clients.

More than 24 hours notice

No cancellation fee, I’ll happily find another suitable time for you.

Less than 24 hours notice

A cancellation fee of 50% of the booked service may apply.

No-shows or cancellations when I arrive

The full cost of the booking service may be charged. This also applies if I’m unable to access your pet/property or the power supply required for your booking. Any outstanding cancellation fee will need to be paid before another appointment can be booked.

I know that genuine emergencies and unexpected situations happen, and these will always be considered on a case-by-case basis.